The cmx advantage
What makes us different? Well for a start we have been involved with computer systems for over thirty years and we know what businesses need and want:
We are business IT focussed
We have probably worked with your type of business before. We have a wide range of experience and knowledge in a wide range of businesses and we understand business issues whether you are a self-employed working from home or a multi-national.
Expertise more than most
We know a lot about systems. We have the experience and resources to provide immediate support for you even if it was not originally supplied by us. Apart from single systems we are experts in local area and wide area networks, UNIX and remote working.
You always deal with same person.
Each client is appointed their own specialist, so, you see the same person who knows you and your systems. No need to repeatedly call to explain the problem over and over again.
CMX holds the authorised dealerships for many well-known brands such as IBM, Sage, Lotus, ACT! and we are a Microsoft Partner. Our staff hold qualifications that are among the highest available in the UK.
At your premises
Anyone can operate a remote control call centre service where the operator follows a checklist, but can they decide it’s better to send someone down to you, usually not. We operate a person to person service not a call centre based impersonal service.
We aim to get you back up and running again as fast as possible with the least fuss. We try to recover your data and programs and not just wipe everything clean so you can start again from nothing, which can take months to get you back where you were.
SUPPORT - what we do best
Our support is proactive; we use the latest technology and service techniques to keep your systems running and with regular check-ups and remote monitoring we can ensure that we spot and fix problems sometimes before you are even aware.
Help close at hand when you need it most.
We are local, right on your doorstep. We work out of two centres in Essex and Suffolk. With just a local call you have access to all our resources and experience which provides an unrivalled service to a business like yours. We can start looking after you immediately in an emergency.
We don't play games answering phone calls.
All calls are answered by a human being and they will make sure that you speak to the right person. If no-one is free that person will ring you back as soon as they can. No music on hold or "press 1 for...."
Single source IT
CMX provides a complete IT service for your business, there is a huge list of our services including Computers, Hardware, software, peripherals, repairs, training, networks, maintenance and support.
Wide software range
The list is extensive and includes; Microsoft, IBM Lotus, Sage, Informix, SCO, FreeBSD and covers Office productivity, servers, communications, Project, production control, MRP2, CAD & RCM.
Hardware that's the best
We select our brands carefully such as IBM Lenovo, Fujitsu Siemens, Kyocera and Canon. WE can supply most makes but we do have our favourites, chosen on the basis of quality and value for money. We also have our own range which is manufactured for us in the UK. There are three ranges, Value for money, performance and marine. We also offer two ranges of servers including our stunning rack mounted Enterprise series.
NO "QUICK-KILL" SALES STAFF
There are no sales people, there are no sales targets or commission. We take time to advise you in an easy to understand manner using our experience and knowledge to make sure you get the solutions which is right for you, your business and with value for money.
We take the time to talk in plain English and listen to your needs